Device support
Set up and support your tracker
Find step-by-step pairing guidance for iOS and Android, emergency contact and notification setup, and warranty information for your KATHERINE GPS Safety Tracker. Each guide notes the device requirements that apply.
Coverage and maintenance
Transparent coverage boundaries
GPS accuracy, network connectivity, and emergency functions depend on device specifications and service availability. Review these operating parameters and hardware maintenance standards before relying on the tracker outdoors.
GPS
Location sharing depends on device and service conditions
Cellular
Connectivity depends on network availability in your area
Battery
Low-power alerts appear as charge levels change
Need more help?
Customer support is here to help
For troubleshooting, firmware update questions, or product inquiries, reach our support team through the contact page. Include your device model and a short description of the issue so we can respond efficiently.
Pairing guide
Step-by-step pairing instructions for iOS and Android applications, from installing the app to connecting your tracker.
Emergency setup
Configure emergency contacts and notification preferences so alerts reach the people you choose.
Firmware and maintenance
Follow update steps and hardware care standards to keep your tracker running as specified.